FAQs- draft

Frequently Asked Questions
  1. Question 1. Who is DC Luxe Design
  2. Question 2. What is "Livable Luxury Home" and how does it work?
  3. Question 3. Can I actually buy the items in the room design pictures from Shop the Room?
  4. Question 4. Who is behind all these designs?
  5. Question 5. What if the layout of my room is different than the one pictured and I want to see the design in my own space?
  6. Question 6. Is there a fee to customize my design?
  7. Question 7. What forms of payment are accepted?
  8. Question 8. When is my credit card charged?
  9. Question 9. Will I receive a confirmation email?
  10. Question 10: When will I receive my order?
  11. Question 11: What if one or more of the products in my order are damaged? 
  12. Question 12: How will my order be delivered?
  13. Question 13: What are the charges for White Glove service?
  14. Question 14: Do you ship overseas?
  15. Question 15: What is California Proposition 65?
  16. Question 16: How do I contact you with questions? 

 

Answer 1:

 DC Luxe Design is a Livable Luxury Concept Store and interior design studio founded by two women that wanted to fill a common market need; people’s desire to finish decorating their homes.

Answer 2: Livable Luxury is a term dear to us at DC Luxe Design. We believe luxury is different for everyone and it really depends on your lifestyle needs.  Livable Luxury at DC Luxe Design refers to creating a home that feels good to you and everyone in the home. Surrounding yourself with designs and materials that spark emotion and meet your everyday needs. Livable Luxury Home is a concept that allows customers to have a completed home without the painstaking process and guesswork. Click here to learn more about Livable Luxury Home.

Answer 3: Yes, all items in the room are available for purchase. From time to time, vendors may discontinue products in our designs and we may not be able to ship them.  However, our in-house designers are available to find substitutes that will equally complement the design.

Answer 4: Our co-founders, Denise and Cynthia, execute every phase of the design and are consistently involved in every aspect of the process.

Answer 5: That is possible! Just click on the “Customize Your Design” tab and follow the directions to upload pictures of your space. Once we receive your pictures, we will create a 3D model of your room and use your design of choice in your own space.  We will send you an email of your room with our design in it!

Answer 6: Technically, no. Once you complete your purchase valued over $3,000 the $199 customization fee will be applied to your purchase.

Answer 7: We currently accept Visa, Mastercard, American Express, and Discover Network.

Answer 8: Credit card charges will be processed at time of checkout on all items.

Answer 9: Yes, once your order is placed, you will receive an order confirmation summary of your transaction. You may print this page for your records.  Additionally, you will receive an email confirmation to the email you provided during the checkout process.

Answer 10: DC Luxe Design works diligently to ship your items in a timely manner. All items in the designs are available for quick ship and can usually be shipped within 2-4 weeks.  

Answer 11: We take pride in our product inspection and delivery process so that you can enjoy a hassle free delivery. Each item in your order is inspected in our warehouse so you don’t have to worry about delivery damages anymore.  If one of your products is defective or damaged, we will resolve the problem prior to delivery so you don’t have to. If there is a problem; however, we will do our best to resolve it.

Answer 12: Furniture orders and large/non-standard items will be delivered via White Glove delivery. All other product will be shipped via standard parcel service if they are not ordered with large non-standard items. Expedited service may be available for additional fees. Please contact us to update your order if necessary.

Answer 13: White Glove delivery charges are calculated at the time of order and are based on the contents of your order and delivery zip code.

Answer 14:  DC Luxe Design currently only ships within the Continental USA and in selected zip codes. We plan to open new zip codes to our service area and our database will be updated as we do so.

Answer 15: California's Proposition 65 entitles California customers to proper warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose costumers to such chemicals above certain threshold levels. While we make every effort to ensure that products sold on our site comply with Proposition 65, your safety is important to us, so we hope that the following information will help you with your purchasing decisions.

Answer 16: Our team is happy to help you. Please send us an email to info@dcluxedesign.com